PRODUCT CARE
Gentle Cleaning: Use a soft cloth to clean your pieces and maintain their original luster while preventing fingerprints and marks. Our jewelry is rhodium/gold-plated and coated with a high-quality layer to extend its longevity.
Proper Storage: Store your silver jewelry in a resealable pouch when not in use. Over time, sterling silver may naturally tarnish, and gold-plated pieces can lose their color due to regular wear and tear.
Avoid Water Contact: Keep your jewelry dry and avoid prolonged contact with water, as it may harm the metal and reduce plating life.
Remove Before Activities: Prior to activities like washing hands, swimming, or applying products (e.g., perfume, hairspray, soap, or lotion), it's advisable to remove your jewelry. Such exposure can compromise the metal and lead to discoloration or a loss of crystal brilliance.
Handle with Care: Avoid hard contact, such as knocking against objects, which could result in scratches or stone chipping.
Remember, PRATA: offers a re-plating service for all our products at a minimal charge. If you'd like to have your pieces cleaned or re-plated, reach out to us at jewelsbyprata@gmail.com. Your jewelry's upkeep ensures it shines brilliantly for years to come.
Frequently Asked Questions
No, we do not currently offer worldwide shipping. However, we plan to resume this service soon.
The delivery time for your order will depend on your location as well as the availability of the product. Generally, it takes 10-15 business days for orders to arrive once they are processed. Once your order is confirmed, you will receive an email with delivery details that will include estimated delivery dates. We strive to provide the best service possible and are committed to keeping you informed every step of the way.
We strive to present the colours of our products as accurately as possible on our website, but we cannot guarantee that the colour display on your device's screen will be entirely precise. Electronic device monitors and screens differ. Additionally, some products may appear smaller or larger than their displayed image on the site. Therefore, we advise you to check the dimensions of the products provided before making any purchases.
Prata offers lifetime re-plating services, with the first year complimentary, and subsequent maintenance at a nominal charge. For further assistance, please contact us at jewelsbyprata@gmail.com.
When you are browsing our shop section, take your time to find the items you love. Once you have found an item, click on the 'Add to cart' button. Keep adding the items you want to purchase to the cart. To review your selections, click on the 'My cart' icon located at the top right of the page. If you wish to remove any items from your cart, use the 'Remove Item' button. When you are ready to complete your order, just click on the 'Check Out' button.
We accept a variety of payment methods including Credit Card, UPI, net banking, and Cash on Delivery (COD).
Once your items have been dispatched, we cannot redirect your order.