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Frequently Asked Questions
Prata Jewels reimagines silver jewellery by blending the elegance of fine jewellery with the ease of everyday wear. Every piece is handcrafted in certified 925 sterling silver jewellery using imported stones and semi-precious gems. Our collection includes silver rings, earrings, bracelets, necklaces, and bespoke custom silver jewellery, designed to bring fine-jewellery craftsmanship into daily wear.
All Prata jewellery is handcrafted in certified 925 sterling silver sourced from government-authorised dealers. Each piece carries a 925 purity stamp and comes with an in-house authenticity certificate.
Every Prata piece is made with 92.5 sterling silver - that’s 92.5% pure silver blended with 7.5% high-grade alloy for strength and long-term durability.
Each gemstone is unique, so slight variations in colour or texture are natural and part of its character. We carefully hand-select every stone to match the appearance shown in our product images as closely as possible, while ensuring the quality and beauty of each piece.
Yes. Our sterling silver jewellery is nickel-free, lead-free, and hypoallergenic, making it suitable for sensitive skin and everyday wear.
Yes. Our sterling silver jewellery is crafted for everyday wear, provided it is cared for properly. With simple maintenance like keeping your pieces dry and storing them in airtight pouches, your Prata jewellery will retain its shine and elegance even with regular use.
Sterling silver jewellery is made from 92.5% pure silver, making it a long-lasting precious metal. Silver-plated jewellery only has a thin layer of silver over another metal, which wears off quickly with regular use.
To care for your sterling silver jewellery, gently wipe it with a soft dry cloth after each use. Store each piece in an airtight pouch to minimise tarnish and prevent scratches. Avoid perfumes, lotions, water exposure, chlorine, and harsh chemicals to maintain shine.
We recommend avoiding water when wearing sterling silver jewellery. Exposure to moisture, seawater, or chlorine accelerates the natural tarnishing process.
Yes. We specialise in custom silver jewellery and bespoke designs. Share your reference on WhatsApp at +91 70699 90606, and you’ll be involved at every stage - from CAD approvals to gemstone selection and final plating finishes.
Yes, we offer minor repairs depending on the design and condition. We also provide professional re-plating services for a nominal fee. Send photos via WhatsApp or email for a quick assessment.
You can use our Ring Size Guide available on every ring product page. If you need help, contact us via WhatsApp or email for personalised sizing assistance.
Our Bracelet & Bangle Size Guide is available on all bracelet and bangle product pages. For additional guidance, reach out via WhatsApp or email.
We offer multiple secure payment options to buy our silver jewellery online including credit/debit cards, UPI, net banking, and leading digital wallets. We also provide Cash on Delivery and Partial COD on eligible orders for added convenience.
All prepaid and Partial COD orders are confirmed automatically. For full COD orders, we reach out via call or text for confirmation before production begins. If we are unable to contact you after three attempts, the order will be cancelled, as each piece is made-to-order and requires confirmation prior to processing.
Most Prata pieces are made-to-order, crafted with care by our artisans in Surat. Orders are typically dispatched within 10–12 days, depending on the design and its intricacy. If your order contains multiple items, they may ship together or separately depending on availability.
Once an order is dispatched, the shipping address cannot be changed. Please review your details carefully before placing an order.
Not at this moment. However, international shipping is something we are actively exploring and plan to offer in the future.
As our pieces are made-to-order jewellery, we offer exchanges instead of refunds for eligible items. For full details, please refer to our Returns & Exchanges policy.
Yes. Prata Jewellery offers the same fine-diamond craftsmanship in a travel-friendly silver jewellery form, making it perfect for vacations, celebrations, and destination weddings.
Yes. We offer bulk jewellery orders for corporate gifting, wedding gifting, and special events. We can also create custom silver jewellery based on your requirements. For bulk enquiries, please contact us on WhatsApp at +91 70699 90606.
